AI in customer service: Deutsche Telekom is replacing phone menus with AI agents that resolve calls without humans, with the share of fully AI-handled cases climbing toward ~40% for simpler issues at HumanX in Amsterdam. EU tech policy: The European Commission’s new greenwashing rules (EmpCo/Empowering Consumers for the Green Transition) start taking effect, tightening vague sustainability claims and carbon-offset marketing across the EU. Netherlands healthcare innovation: Dutch researchers say combining a high-sensitive point-of-care troponin test with the HEART-score during ambulance triage could avoid many unnecessary emergency referrals for chest pain. Nanotech safety guidance: ANSTO scientists helped shape new OECD guidance on how to measure where poorly soluble nanoparticles end up in the body and how long they persist. Industrial decarbonisation funding: The EU Commission set terms for a €1bn industrial heat auction (IF26), backing electrified, renewable and even nuclear options to cut process-heat emissions. Netherlands infrastructure & transport: Dutch cargo-bike momentum in London is accelerating while diesel van use remains high, and Dutch firm Dijvler is expanding from inland waterway winches into sea-going vessel anchor and mooring systems. Data & ocean monitoring: OceanEye International Alliance launched with major pledges (including EU funding) to expand global ocean observation for climate and maritime safety.